Shipping policy

Last updated: 27 November 2025

Thank you for shopping with ShineSmileBeauty (“we”, “us”, “our”).
This Shipping Policy explains how and when your orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within:

1–3 business days (Monday–Friday)
Orders placed on weekends or holidays will begin processing the next business day.

If we experience high order volume, processing may take an additional 1–2 business days.

2. Shipping Times

Shipping times vary depending on your location. Estimated delivery:

United States

Standard Shipping: 7–12 business days
Expedited options may be available at checkout (if applicable)

United Kingdom

Standard Shipping: 7–15 business days

Canada, Australia & Europe

Standard Shipping: 10–20 business days

Rest of World

Standard Shipping: 10–25 business days

These are estimates and not guaranteed. Delays may occur due to customs, weather, carrier issues, or peak seasons.

3. Shipping Rates

Shipping cost is calculated at checkout based on destination and order weight/size.

We may offer Free Shipping promotions.
If available, it will be clearly displayed on the product page or at checkout.

4. Tracking Information

Once your order is shipped, you will receive a confirmation email with a tracking number.

Tracking may take 24–72 hours to update.

5. Incorrect Address or Delivery Issues

Customers are responsible for providing the correct shipping address.

We are not responsible for:

Orders delivered to the wrong address due to incorrect information
Lost or stolen packages marked “Delivered” by the carrier
Delays caused by customs or shipping carriers

If you made a mistake in the address, contact us immediately at:
📩 support@shinesmilebeauty.com

If the order has not shipped yet, we will update the address for you.

6. Customs, Duties & Taxes

United States

Most orders do not incur additional customs fees.

United Kingdom & International Orders

Import duties, VAT, and customs fees may apply depending on local laws.
These fees are not included in product prices or shipping costs and are the customer’s responsibility.