Refund policy

Last updated: 12.27.2025

Thank you for shopping with ShineSmileBeauty. We want you to love your purchase — but if something isn’t right, we’re here to help.

1. Return Eligibility

We accept returns for:

  • Wrong item received

  • Damaged or defective products

  • Items not functioning as described

  • Unused items in original packaging (for hygiene-related products, see section 2)

To be eligible for a return:

  • The request must be submitted within 30 days of delivery (USA & UK standard)

  • The item must be in its original condition

  • You must provide proof of purchase (order number or receipt)

2. Non-Returnable Items (For Hygiene & Safety)

Due to health and hygiene regulations in both the USA and the UK, the following items cannot be returned once opened or used:

  • Oral care products (toothbrushes, flossers, whitening kits)

  • Hair styling devices that have been used

  • Personal care and grooming products

  • Items with opened seal or worn components

If the item is unopened and unused, it may still qualify for a return.

3. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Contact us within 7 days of delivery

  2. Provide photos or video of the issue

  3. We will send a replacement or issue a refund at no additional cost

4. Exchanges

We offer exchanges only for:

  • Damaged items

  • Wrong color/variant shipped

  • Defective products

If you want a different product, you must return the original and place a new order.

5. Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds are issued to:

  • Your original payment method

  • Typically within 3–7 business days (USA)

  • Or 3–10 business days (UK/International)

Shipping costs are non-refundable, except in cases of damaged or incorrect items.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product was defective or incorrect

  • We recommend using a trackable shipping service

  • We are not responsible for lost returned packages

7. Order Cancellations

Orders may be canceled within 12 hours of purchase.
If the order has already shipped, cancellation is not possible.

8. How to Start a Return

To request a return, contact us at:

📩 support@shinesmilebeauty.com


Include your order number and clear description of the issue.

Our team will provide return instructions within 24–48 hours.

9. UK Consumer Rights Notice

UK customers are protected under the Consumer Rights Act 2015.
This policy does not affect your statutory rights.

10. USA Consumer Protection Notice

US customers are protected by standard e-commerce consumer protection laws.
This policy is compliant with general U.S. returns and refunds regulations.